Extract from General Sales Terms and Conditions


If you are a trade customer, please contact us to take advantage of bulk discounts tailored to your business requirements.

Prices include VAT for countries within the European Union; prices given for other countries do not include tax. Prices do not include delivery and packaging charges.

Estimated delivery times:

Metropolitan France: within 2 days from date of shipment*
Europe (the Azores, Austria, Belgium, Denmark, Finland, Germany, Gibraltar, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Madeira, the Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, United Kingdom and the Vatican): within 3 days from date of shipment*
Rest of the world: within 8 days from date of shipment*

Orders are usually shiped within 48 hours (2 working days, excluding bridges and annual plant closures).

If you pay by check, we will send the order only when we will have received the check.

Under the terms of the law Chatel of January 3, 2008, if you did not receive your order under 7 working days into Metropolitan France, you can cancel your order by registered letter with acknowledgment of receipt. We will refund you then the totality of the sums paid under 30 days.

Packaging and transport costs:

France métropolitaine: shipping cost free
Other countries: click on this link
We do not ship outside Europe
We do not ship overseas territories (DOM-TOM).

Satisfaction or your money back: 7 days from the date of receipt*
Standard exchange: 7 days from the date of receipt*

* see General Sales Terms and Conditions below


General Sales Terms and Conditions


Clause 1 - Scope

These General Sales Terms and Conditions apply, without restriction or reserve, to all the products sold by SAS GUILLOUARD A NANTES on its Internet site www.guillouard.fr .

Said products are as follows: Consequently, any order placed through SAS GUILLOUARD A NANTES web site, by an individual or legal entity, implies full and complete acceptance of these General Sales Terms and Conditions.
They can be viewed at any time on said web site and, as applicable, shall take precedence over any other version.

Clause 2 - Availability

Our ranges of products and our prices are valid as long as they are shown on the site, subject to stock availability.

If a product you have ordered is not available, we will contact you: You may then request that the order be cancelled or change your order: Clause 3 - Prices

Prices are given in euro, including tax and excluding packaging and delivery charges, which are payable by the customer.

In the case of orders for countries other than mainland France, you are importing the product(s) ordered.
Any products destined for countries not included in the European Union or the French Overseas Departments shall automatically be invoiced exclusive of tax.
Customs duties or other local taxes, import duties or State taxes may be payable. These charges and amounts shall not be the responsibility of SAS GUILLOUARD A NANTES. They shall be payable by you and are entirely your responsibility, both as regards declarations and as regards payments to the authorities and competent bodies in your country. You are advised to contact your local authorities for information on these matters.

All orders are payable in euro, regardless of where the order originates.

SAS GUILLOUARD A NANTES reserves the right to change its prices at any time without notice. However, products are invoiced at the prices applicable on registration of the order.

Clause 4 - Delivery charges

The charges include a contribution to costs of preparation and packing plus shipping costs.They are free for delivery in Metropolitan France and depend on destination and weight of each item for delivery outside Metropolitan France.

Clause 5 - Orders

Orders are processed through the Internet at www.guillouard.fr. There is no obligation on our part until we receive confirmation of remote payment by the French bank Société Générale.

Clause 6 - Order confirmation

Clicking on the Confirmation button after placing your order implies that you accept all of these General Sales Terms and Conditions, in full and without reserve.

Data registered by SAS GUILLOUARD A NANTES shall constitute evidence of transactions carried out by SAS GUILLOUARD A NANTES and its customers.

Data registered by the payment system shall constitute evidence of the financial transactions.

Clause 7 - Payments and security

Purchases must be paid for by credit/debit card: Carte Bleue, Visa, Eurocard / Mastercard.
The card will be debited when the order is placed.

Our site has a secure payment system. Payment security is provided by the French bank Société Générale through SSL encryption.

Clause 8 -Delivery

Products shall be delivered to the delivery address given when you place your order on the Internet site www.guillouard.fr. Dispatch shall take place through delivery to a courier or shipper at our premises.
Delivery times depend on the carrier and shall not give rise for any claim for damages and interest by the purchaser in the event of delay due to an incident external to our company.
Under the terms of the law Chatel of January 3, 2008, if you did not receive your order under 7 working days, you can cancel your order by registered letter with acknowledgment of receipt. We will refund you then the totality of the sums paid under 30 days.
In all cases, products are shipped at the risk of the purchaser, and in the event of loss or damage it is the purchaser's responsibility to make this known and confirm his reserves by extrajudicial deed or recorded-delivery letter to the shipper within two days of receipt of the goods.

In the event that certain items are temporarily unavailable, dispatch shall be postponed to allow the order to be shipped in its entirety.

SAS GUILLOUARD A NANTES cannot be held responsible for the consequences arising out of any delay in delivery. Any order not shipped within 30 days shall be cancelled and reimbursed, unless specified otherwise and stated in the sale proposal.
In the event of an extraordinary delay, you will be notified by email.

Clause 9 -Satisfaction guarantee, exchanges and refunds

You have 7 days from receipt in which to return any unsuitable product, together with the invoice.
In such a case, dispatch and return charges shall be your responsibility.

Only the price of the product(s) purchased shall be refunded, by cheque, within 21 days of the date of receipt of the returned package.
However, if the package is returned unopened, we shall refund you the price of the product(s) plus the delivery charge invoiced.

Products deemed to be faulty and returned within 7 days of receipt shall be exchanged. In such a case, dispatch and return costs shall be our responsibility.
Purchases should be returned to SAS GUILLOUARD A NANTES, BP 30127, 44201 Nantes Cedex 2, France.
Returned items that have been spoiled, damaged or soiled by the customer shall not be exchanged or refunded.

Clause 10 -Responsibility

In the case of latent defects that might affect products delivered, SAS GUILLOUARD A NANTES shall only provide a guarantee in the event of replacement of defective products, and cannot be held responsible by the customer for any damage that might arise from said latent defects.

Products offered for sale comply with current French laws. SAS GUILLOUARD A NANTES cannot be held responsible for non-compliance with the laws of the country in which the product is delivered.
It is your responsibility to check with the local authorities as to the possibilities of importing or using products you wish to order.

The photographs and text which illustrate the products displayed are not contractually binding. The manufacturer reserves the right to modify its products.

All rights reserved for text and pictures presented on the Guillouard.fr web site, for the whole word. Setting hypertexts' links toward nogent3etoiles.com web site is strictly prohibited without the written permission of the company.

SAS GUILLOUARD A NANTES shall not be held responsible for non-fulfilment of contract in the event of a product being out of stock or unavailable, of force majeure, of disturbances or total or partial strikes, in particular those affecting the postal services and means of transport and/or communication, of floods, of fires, etc.

SAS GUILLOUARD A NANTES shall not incur any liability for indirect damage resulting from the abovementioned causes of non-fulfilment, operating losses, loss of profits, damages or charges, loss of opportunity, etc.

Clause 11 - Applicable law - disputes

The present contract and the purchase and sale transactions to which it refers are subject to the laws of France.
The Commercial Court of Nantes, in Loire-Atlantique, France, shall have sole jurisdiction.

Clause 12 -Confidential information

SAS GUILLOUARD A NANTES undertakes not to disclose information provided by you to third parties. Said information is confidential and for the exclusive use of our company. It shall only be used by internal departments for processing your order and for aiding communication with our customers, in particular in the form of information letters.

Pursuant to the law of 6 January 1978 on data processing and rights, you have the right to gain access to, correct and object to the personal data relating to you.
In this regard, all that is required is for you to write to us by email or post, stating your full name, address and, where possible, your customer reference, to:
  • contact@guillouard.fr
  • SAS GUILLOUARD A NANTES, BP 30127, 44201 Nantes Cedex 2, France

  • Processing of registered information relating to purchasers is subject to declaration to the French National Board of Data Processing and Rights (CNIL).

    Placing of an order implies complete and unreserved acceptance of our General Sales Terms and Conditions by the purchaser, who shall declare and acknowledge full knowledge thereof.